1-800-746-3222           1067 Herring Gull Way, Parksville, BC, Canada, V9P 2N1

©2019 by Indaba Trading Ltd.

policies, terms, conditions

Indaba is a wholesale company selling to validated retailers and trade accounts.

Please take a moment to review our policies, terms, and conditions before placing an order.

   

 

Minimum Order & Backorders

All orders must be at least $350. This minimum applies per location.

Backorders under $100 will be cancelled unless the customer tops up the order to our $350 minimum. Any backorders $100+ will be shipped at the same freight rate as the initial order.

Please call our order desk if you wish to cancel a backorder, or if you wish us to keep a backorder in our system that is under $100 and increase the order amount to $350. Any backorders delivered that have not been cancelled will be subject to a 25% restocking fee if they are refused.

Prices

All prices are quoted in wholesale dollars. Prices are subject to change without notice. Prices do not include sales taxes.

Order Terms & Conditions

Orders are taken subject to approval and acceptance by the Head Office of Indaba Trading Limited. Orders are subject to the availability of merchandise. Merchandise may be discontinued without notice.

 

Payment can be made by Visa, Mastercard, or COD.

 

18% per annum interest will be charged on overdue accounts. A charge of $20 will be applied on any NSF cheque.

New orders will not be processed if there are outstanding overdue balances on account.

Return Policy

No discontinued or clearance merchandise may be returned.

Any damaged or defective goods must be reported and returned within 10 days of receipt of your shipment. All returns must be authorized through the claims department. Unauthorized returns will not be accepted.

All merchandise must be returned to us, unused and unaltered, in its original packaging. Any merchandise received by us that is not in its original box and packing material is subject to an assessment of damage, and a restocking fee will apply.

All refused or undeliverable shipments are subject to a 25% restocking fee (minimum $25.00) in addition to all shipping charges.

Freight Terms

All prices are quoted F.O.B. Parksville, B.C. 

 

Indaba applies a freight and handling charge depending on region and order amount. Contact your sales representative for details.

Freight charges may be subject to additional fuel, tailgate delivery, or other surcharges depending on location.

Most furniture and oversized items must be part of a minimum order of $1,400 to justify shipping by pallet.

Orders from Parksville, BC can take up to 8 business days to reach customers on the eastern part of the continent. Please factor this shipping time into your requested ship date.